Service Issue: Outbound sending and Inbound processing. Messages are being accepted and queued.

Resolved
Resolved

We've now resolved this incident. Previous email queue messages are cleared and should have been sent as expected.

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Postmark Support
Recovering

We've implemented a fix to resolve increased loads on our queues. We are actively monitoring the system and performance.

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Postmark Support
Updated

We are mitigating the cause of the incident, emails are processing and sending. Queued messages are still possible as we work towards a resolution.

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Postmark Support
Identified

We have identified the cause of delayed sending but messages are queueing. We are actively working on resolving the issue. Some messages may process and send as expected.

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Postmark Support
Updated

We are continuing to investigate the cause of messages being queued. Our UI may show intermittent errors we continue to investigate this.

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Postmark Support
Investigating

We are investigating reports of messages being queued in Postmark. Messages are being accepted, though some are showing as queue.

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Postmark Support
Began at:

Affected components
  • API
  • SMTP (sending)
  • SMTP (receiving)
  • Web App